Wipro Hiring for Process Associate for Kolkata, India

Wipro Limited is an Indian multinational corporation that provides information technology, consulting, and business process services. Thierry Dela Porte is serving as CEO and managing director of Wipro from July 2020.

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Job Description:

Job Description for UHG CS – A4ME – CHAT

Function : Operations

Job : Associate – A4ME- Chat

Location : Kolkata, West Bengal

Reporting to : Team Leader, United Health Group

Candidate Specifications:

Must Have:

Any undergraduate, graduate, postgraduate, diploma or equivalent
Very Good written communication skills
Previous experience in the health care processing/chat process is preferred.
Experience of 1-2 years if not fresher willing to work with all parameters.
Age between 18 yrs. – 45 yrs.
Residing in transport boundaries.
Willing to work in night shifts a& late evening shifts.

Good to Have:

Call Center/Chat Experience.

Critical Skills Required:

Typing speed >= 30 wpm
Basic computer knowledge with proficiency in keyboard skills especially with numbers
Ability to use the phone system.
Customer Service and chat/email soft skills
Knowledge of Products
Knowledge of Procedures
Familiarity with the computer basics.
Good logical and analytical skills

Principal Job Responsibilities:

Quickly and accurately performing multi-tasks like documenting information, seeking information, problem solving and updating by researching on data,
Demonstrate strong work ethics by maintaining confidentiality of information
Answer client chats and assist customers with immediate response support needs, handle/route accordingly delivering support for all customers.
Log Customer calls/chats.
Provide first level support on medical insurance related queries using documented procedures.
Identify and provide input on unique or recurring customer problems.
Ensure proper escalation procedures.
Ability to learn and apply detailed procedures.
Working effectively as a team member and facilitate cooperative environment

Selection Procedure:

Candidates to undergo typing test and qualify as per the requirement stated above.
Candidates must undergo a business writing skill assessment that will include basic comprehension, English writing skills.

Post clearing the written English assessment the candidate will be interviewed by the Ops team (two rounds) for final decision.

Redeployed employees too will have to go through the written English assessment and Op’s interview rounds.
Any deviation to the above will be on process head approval only

Links to follow for more information:

Instagram: TechHandlers (@techhandlers)

Telegram: https://t.me/techhandlers

YouTube: Tech Handlers – YouTube