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Job Description for UHG CS – A4ME – CHAT
Function : Operations
Job : Associate – A4ME- Chat
Location : Kolkata, West Bengal
Reporting to : Team Leader, United Health Group
- Any undergraduate, graduate, postgraduate, diploma or equivalent
- Very Good written communication skills
- Previous experience in the health care processing/chat process is preferred.
- Experience of 1-2 years if not fresher willing to work with all parameters.
- Age between 18 yrs. – 45 yrs.
- Residing in transport boundaries.
- Willing to work in night shifts a& late evening shifts.
Good to Have:
Call Center/Chat Experience.
Critical Skills Required:
- Typing speed >= 30 wpm
- Basic computer knowledge with proficiency in keyboard skills especially with numbers
- Ability to use the phone system.
- Customer Service and chat/email soft skills
- Knowledge of Products
- Knowledge of Procedures
- Familiarity with the computer basics.
- Good logical and analytical skills
Principal Job Responsibilities:
- Quickly and accurately performing multi-tasks like documenting information, seeking information, problem solving and updating by researching on data,
- Demonstrate strong work ethics by maintaining confidentiality of information
- Answer client chats and assist customers with immediate response support needs, handle/route accordingly delivering support for all customers.
- Log Customer calls/chats.
- Provide first level support on medical insurance related queries using documented procedures.
- Identify and provide input on unique or recurring customer problems.
- Ensure proper escalation procedures.
- Ability to learn and apply detailed procedures.
- Working effectively as a team member and facilitate cooperative environment
- Candidates to undergo typing test and qualify as per the requirement stated above.
- Candidates must undergo a business writing skill assessment that will include basic comprehension, English writing skills.
- Post clearing the written English assessment the candidate will be interviewed by the Ops team (two rounds) for final decision.
- Redeployed employees too will have to go through the written English assessment and Op’s interview rounds.
- Any deviation to the above will be on process head approval only
Links to follow for more information:
Instagram: TechHandlers (@techhandlers)
YouTube: Tech Handlers – YouTube
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